SY1920 Bus Application & Handbook
For all BUS inquiries and/or complaints, please contact the Get on Board hotline at: 586-0161
Riding the Bus
The Department provides bus service in neighborhoods around the islands to ensure broad access to educational opportunity for Hawaii’s students. Learn more about price, eligibility, free bus pass information, and download ridership application forms. The DOE serves about 15,000 student riders on Oahu, 18,000 on the neighbor islands.
Get On Board Hotline: 808-586-0161
Call the hotline for any school bus registration, route or service concerns, available Monday-Friday, 7 a.m.-5 p.m.
The flat rates for student bus passes are:
Annual Round Trip: $270
Annual One Way: $135
Quarterly Round Trip: $72
Quarterly One Way: $36
One-way bus coupons are sold by sheets of 10 at $12.50 per sheet
View the application and handbook for details. Payment will only be accepted after the school approves the application. Once approved, remit payment either in person or by mail at the school office (please do not mail in cash payments). All payments are due prior to the first day of using the bus service. Accepted payment includes cash, cashier’s check and money order (made payable to The Department of Education). Schools may also include personal checks; but please call your school to confirm.
As part of the Hawaii State Department of Education's ongoing effort to modernize Hawaii's pupil transportation system, the Student Transportation Services Branch has launched a bus stop locator/bus schedule information web application called, "Infofinder i."
The new system enables parents and guardians to search for the nearest school bus stop to a home address. The website also provides morning pick-up and afternoon drop-off times for all school grade levels statewide.
The "Infofinder i" link will also be posted on individual school websites. For general inquiries and further bus route assistance, please contact your child's school.
How to Find Your Bus Route
Select home state from the dropdown menu (Hawaii).
Click on "Hawaii Department of Education" link.
Enter a street name or residential address.
Users will have the option to modify their school search selection via a dropdown menu.
Results are displayed in a list and map form.
Note: Bus stop assignments will only populate for your child's school if you are living in an eligible neighborhood (over 1 mile from school for elementary, over 1.5 miles for middle/high school students), and there is a safe bus stop in your area. If you do not receive a bus stop assignment for your child's school and believe that your address is located within an eligible service area, then please contact your school transportation representative for assistance.
Students in Grades 6-12 must reside 1.5 miles or more, from the school within their attendance area to qualify for regular school bus service. Students who do not qualify for regular bus service may receive “space available” bus service provided that there are unused seats on the bus and that the accommodation will not result in additional cost to the state.
Parents can apply for space available bus service by completing the “Space Available Basis” form (also found at school offices) along with the completed bus pass application form located in the attached School Bus Handbook. Please submit both forms to the school office. The approval process may take four or more weeks. Students will not be permitted to ride the bus until the application is approved, so parents should plan accordingly.
Free Bus Pass
Students who meet one or more of the following criteria may receive a free bus pass. Please complete Part 3 of the application form if you believe your child is eligible for a free bus pass, and check all applicable criteria categories:
Student qualifies for the free lunch program (Note: Students who qualify for reduced lunch prices are not eligible for a free bus pass)
Student is a foster child
Student is homeless (McKinney-Vento eligible)
Student’s Special Education plan includes regular transportation as a related service
Student is directed by the District to attend a school outside of the designated attendance area
Student has three older siblings who are fare-paying bus rider
The Hawaii State Department of Education's Student Transportation Services Branch handles tens of thousands of bus riders each school day.
Daily student ridership average:
Regular education students = 35,090 per day
Special education students = 3,359 per day
Total = 38,449 per day
Daily vehicle logistics:
Regular education buses = 390 units per day; up to 780 bus trips per day
Special education buses = 262 units per day; about 262 bus trips per day
Total = 652 units per day; about 1042 bus trips per day